All orders are typically processed over the weekend, and sent out latest by Monday. Shipping can take anywhere from 5-15 days, depending on country. Yes, we do ship internationally! And we provide tracking for all orders. If you've ordered something recently, we would have emailed you a tracking number with which to track your order.
Haven't received your order yet:
"My order says delivered but I didn't receive it!"
"My order has said in transit for the longest time!"
If any one of the above situations happened to you, here's what you need to know.
We use the most reliable carriers in the business (Canada Post, United Stated Postal Service, and Fedex). However, once in a blue moon, accidents can happen, even by them. If there's a situation where you don't get your order within a reasonable time, or your order doesn't get to you, no need to worry. We're here to help you by contacting the carrier and figuring out exactly what happened to your package. In the worst case scenario, we will ensure that one way or another, we either get your apparel to you, or get you your money back.
We pride ourselves on providing quality apparel and accessories. However, due to the large volume of orders, sometimes we do miss things. In the case that you are sent a damaged or defective item, please contact us (see footer) to figure out how to exchange your item. Please provide us with 1) your order #, and 2) an explanation of what's up with your purchase. We'll ensure to replace your item. We also do know that sometimes issues happen with sizing. Please reach out to us and we'll help you issue an exchange as well.
Firstly, let us reconfirm with you that we DO NOT print on Gildan or any other product. All our products are cut and sew manufactured (that means we create them from scratch)!
In order to provide you with the most uniform and standard sizing, we use the Gildan size guide which is used by almost all streetwear brands. If you do have questions and concerns regarding exact measurements, you can check out our size guide here.