FAQs
Shipping
All orders are typically processed over the weekend, and sent out latest by Monday. (That is to say, order processing can take from 1 to 7 days to ship out).
Yes, we do ship internationally! And we provide tracking information for all orders. If you've ordered something recently, we would have emailed you a tracking number with which to track your order. If you do not receive your order, please first refer to the tracking information provided to you, and then reach out to us via email in order to assist you in finding your package. Although extremely rare, we will provide you a refund or send out your apparel again if your order is lost.
Shipping times:
- Canada Post / USPS — 5 to 10 days
- DHL Express — 2 to 4 days
Import Duties & Taxes (International Orders)
Free shipping covers delivery to your country only. It does NOT include import duties, VAT, or customs handling fees — these are charged separately by your local customs authority on arrival and are the responsibility of the recipient.
- USA & Canada: No import duties on standard orders.
- Europe (UK, EU, Norway, Switzerland): Local VAT (typically 20–25%) plus a small carrier handling fee may apply on delivery. Norwegian customers should expect approximately 25% VAT.
- Rest of world: Import duties and local taxes may apply per your country's rules.
If you want a duties estimate for your country before ordering, email us at contact@loveclosely.com.
Please email us at contact@loveclosely.com in case of any questions or if you need to make any changes to your delivery after placing your order.
Returns & Exchanges
We pride ourselves on providing quality apparel and accessories. However, due to the large volume of orders, sometimes we do miss things. In the case that you need to return an item, please contact us within 30 days of order in order to figure out how to perform a return or exchange.
Please email us at contact@loveclosely.com, and provide us with:
- Your order #
- and an explanation of what's up with your purchase.
We'll ensure to remediate and provide you with a solution as soon as possible. You can feel comfortable that we'll get you your money back if needed. We will not charge you with any restocking fees. In case of a return, return shipping will be paid for by the customer, and we will notify you via email on which mailing address to send back your order.
Sizing
Please see our size chart below:
