FAQs

Shipping

Please note, due to COVID-19, we are unable to commit to our shipping timelines below as our carriers (Canada Post, USPS, and DHL) are unable to provide guarantee of meeting this timeline. Rest assured, your goods will be shipped to you, they just may take a little longer than usual! Thank you for your patience. 
All orders are typically processed over the weekend, and sent out latest by Monday. (That is to say, order processing can take from 1 to 7 days to ship out). 
Yes, we do ship internationally! And we provide tracking information for all orders. If you've ordered something recently, we would have emailed you a tracking number with which to track your order. If you do not receive your order, please first refer to the tracking information provided to you, and then reach out to us via email in order to assist you in finding your package. Although extremely rare, we will provide you a refund or send out your apparel again if your order is lost. 
Shipping times:
For customers in Europe, and other countries charging import fees (not including US or Canada), please note that customs may be charged by your local authorities.
Please email us at contact@loveclosely.com in case of any questions or if you need to make any changes to your delivery after placing your order. 

Returns & Exchanges

We pride ourselves on providing quality apparel and accessories. However, due to the large volume of orders, sometimes we do miss things. In the case that you need to return an item, please contact us within 30 days of order in order to figure out how to perform a return or exchange.
Please email us at contact@loveclosely.com, and provide us with:
  1. Your order #
  2. and an explanation of what's up with your purchase.
We'll ensure to remediate and provide you with a solution as soon as possible. You can feel comfortable that we'll get you your money back if needed. We will not charge you with any restocking fees. In case of a return, return shipping will be paid for by the customer, and we will notify you via email on which mailing address to send back your order. 

Sizing

Please see our size chart below: